Select a FAQ from the list of links below, or just scroll down the page to view all of our FAQs. If you have any further questions, please contact support.

Who can benefit from using screening services?
Employers, law firms, insurance companies, organizations, law enforcement, court services and consumers. There are laws as to who has permissible purpose to access specific data in order to comply with Federal regulations.

Is there any cost involved in joining your service?
No, there is no set-up or monthly access fees. You are only charged for the services you choose to use.

Why is it better for me to order a package?
Our experience has shown us that there are certain services you want to utilize based on job position and that which is most popular. As a result, we are able to bundle the services and pass the savings on to you in the form of reduced pricing.

How does employment screening reduce negligent hiring lawsuits?
By obtaining thorough background information upfront you minimize the risk of making a negligent hire as well as potentially jeopardizing the welfare of your current employees.

I’m a small employer. Why is it necessary for me to run a pre-employment or background search?
Small businesses are the hardest hit. The average scheme will cost a small business $127,500.00 in losses, compared with $97,000.00 for larger companies. Because small business owners like to consider their employees like family there is an implied level of trust that creates more opportunity for fraud.

Do I need to send you the release my applicant signed?
Generally speaking, no. You as our customer are responsible for having your applicant’s written consent to access certain information in accordance with the Fair Credit Reporting Act. You are responsible for maintaining this document, which we may request from time to time for audit purposes.

Are your services confidential?
We take significant measures to protect the rights of individuals as well as our customers. We do not sell, trade, or otherwise transfer any personally identifiable information that is shared with us. The information that you provide to us is only used to better understand our visitor’s use of our services and to support transactions conducted on our site.

Why should I request a search of County criminal records as opposed to just the State criminal records?
The State databases are reliant upon the efficiency of various agencies reporting the information to them. The information can often be displaced by several months. Our experience has been that the information is less complete than the actual court records.

Who is responsible for inaccurate or incomplete information on a report?
Because we are reliant on third party information we cannot be held responsible or liable for inaccuracies that may be reported to us. In the event of a discrepancy we will work with you and the applicant to resolve any inaccuracies that may exist.

What if I need help in placing an order?
Our customer care team is service driven and ready to answer and solve any problem you may have.

What type of turnaround can I expect?
Pertinent information is available to you in less than 60 seconds. Although the time may vary based on how in depth of a report has been requested, most reports are issued within 2-3 business days.

Are you able to speak with applicants that may be from a foreign country?
We are staffed with individuals who can speak the following languages: Czech, French, German, Hindi, Italian, Laos, Polish, Portuguese, Russian, and Spanish.

Does the applicant receive a copy of their report?
Only if the report is being requested for employment purposes will the applicant automatically receive a copy of the report as required by the Federal Credit Reporting Act (FCRA). This allows them to review the report for accuracy should something appear that may affect their ability to be employed.